Release Date: Apr 2018
CC: MK, ICS, PR, SBP
Roberta B. Carey, PhD, D(ABMM), CMQ/OE (ASQ)
Former Director of Laboratory Quality Management Program, CDC, Atlanta, GA
Description:
Laboratories can no longer depend on quality control and quality assurance to protect themselves from the storm of complex problems that may occur. They need the bigger “umbrella” of a quality management system (QMS). A laboratory working under a QMS can measure its contributions to improved patient outcomes as the new reimbursement paradigm demands.
This webcast will describe the basic building blocks (the 12 quality system essentials) for a successful QMS and how they can be practically applied in a diagnostic microbiology laboratory. Participants will learn to use the 12 essentials to expose vulnerabilities in their current operations and to reduce risks and major problems when introducing a new instrument or test.
Participants will understand the roles and responsibilities of leadership, laboratory management, and staff in a QMS and the importance of creating a “just culture” that allows all personnel to acknowledge problems without fear of punishment. Participants will learn how collecting and analyzing these nonconforming events provides them with a roadmap for designing meaningful quality indicators and opportunities for continual quality improvement.
After attending this session, participants will be able to:
- Explain how a quality management system differs from quality control and quality assurance.
- Apply 12 quality system essentials to assess and improve your laboratory.
- Develop customized quality indicators and improvement projects that add value to your institution.
Who should attend? Practicing Pathologists, Residents, Doctoral Scientists, Laboratory Managers, Bench Supervisors, Bench Technologists and Technicians