Release Date: Apr 2018
CC: MK, ICS, PR, SBP
Roberta B. Carey, PhD, D(ABMM), CMQ/OE (ASQ)
Former Director of Laboratory Quality Management Program, CDC, Atlanta, GA
Laboratories can no longer depend on quality control and quality assurance to protect themselves from the storm of complex problems that may occur. They need the bigger “umbrella” of a quality management system (QMS). A laboratory working under a QMS can measure its contributions to improved patient outcomes as the new reimbursement paradigm demands.
This webcast will describe the basic building blocks (the 12 quality system essentials) for a successful QMS and how they can be practically applied in a diagnostic microbiology laboratory. Participants will learn to use the 12 essentials to expose vulnerabilities in their current operations and to reduce risks and major problems when introducing a new instrument or test.
Participants will understand the roles and responsibilities of leadership, laboratory management, and staff in a QMS and the importance of creating a “just culture” that allows all personnel to acknowledge problems without fear of punishment. Participants will learn how collecting and analyzing these nonconforming events provides them with a roadmap for designing meaningful quality indicators and opportunities for continual quality improvement.
After attending this session, participants will be able to:
- Explain how a quality management system differs from quality control and quality assurance.
- Apply 12 quality system essentials to assess and improve your laboratory.
- Develop customized quality indicators and improvement projects that add value to your institution.
Who should attend? Practicing Pathologists, Residents, Doctoral Scientists, Laboratory Managers, Bench Supervisors, Bench Technologists and Technicians