DIANA GARZA, EDD, MLS(ASCP)
MEDICAL LABORATORY WRITER/EDITOR
HEALTH CARE CONSULTANT
Houston, Texas
Primary Audience: Phlebotomists, Laboratory Technologists, Laboratory Directors
Secondary Audience: Pathologists, Clinical Scientists (Includes all sub-specialty areas), Students, Pathologist Assistants, Residents, and Students
Upon completion of this activity, you will be able to:
· define the term health literacy and describe why it is important in patient care communication;
· describe 3 components of effective communication;
· provide examples of developmental issues that affect communication with patients of different age groups in the pediatric patient population;
· define culture and explain how it can affect communication with pediatric patients and their parents or guardians; and
describe the differences in communication characteristics of pediatric patients and adult patients.