A 5-step root cause analysis model for test overutilization: a study on its application to plasma transferrin testing

Online journal article in Laboratory Management that offers 1.0 continuing education (CME) credit that can be used to fulfill CC Part II requirements.

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Intended Audience: Pathologists, Residents, Clinical Scientists, Pathologist Assistants

Upon completion of this activity, you will be able to:

List five steps of the root cause analysis model presented by the authors to identify causes of test overutilization.
Describe use of an Ishikawa diagram...

Intended Audience: Pathologists, Residents, Clinical Scientists, Pathologist Assistants

Upon completion of this activity, you will be able to:

List five steps of the root cause analysis model presented by the authors to identify causes of test overutilization.
Describe use of an Ishikawa diagram and a Pareto chart to document and explore root causes of a result.
Outline a root cause analysis process for a challenge in your laboratory, providing specific ways that you might employ the 5 steps to clarifying processes that need intervention or improvement.

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A 5-step root cause analysis model for test overutilization: a study on its application to plasma transferrin testing

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